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Contact Information

Client Services

+44 20 7123 4567 (ENGLISH)

Monday to Friday: 8:00 AM - 6:00 PM GMT

+44 7441 416409 (SPANISH)

Monday to Friday: 8:00 AM - 9:00 PM GMT

Weekend support available for urgent matters

Email

inf@sterlingcustody.com

Response within 4 business hours

Head Office

25 Old Broad Street

London EC2N 1HQ

United Kingdom

Business Hours

Monday to Friday: 8:00 AM - 6:00 PM GMT

Saturday & Sunday: Emergency support only

Bank holidays: Closed

Emergency 24/7

Operations desk: +44 20 7123 4599

Fraud reporting: +44 20 7123 4588

Available 24 hours

Need Immediate Assistance?

Secure Chat

Connect with our institutional client services team via encrypted messaging.

Start Secure Chat

Video Conference

Schedule a video consultation with your relationship manager.

Book Meeting

Digital Platform

Access our custody platform for account management and reporting.

Platform Access

Report Fraud

Immediate reporting of suspicious activity or potential fraud.

Report Now

Frequently Asked Questions

What are your client service hours?

Our client services team is available Monday to Friday, 8:00 AM to 6:00 PM GMT. For urgent operational matters, our 24/7 emergency desk is available on +44 20 7123 4599.

How do I onboard as a new institutional client?

Contact our business development team to schedule an initial consultation. The onboarding process includes KYC/AML verification, custody agreement execution, and platform configuration, typically completed within 2-3 weeks.

What documents are required for account opening?

We require: certified incorporation documents, proof of regulatory authorization (if applicable), beneficial ownership documentation, board resolution, and identification for authorized signatories. Full KYC documentation list provided during consultation.

How do I report a suspected security incident?

Contact our fraud desk immediately on +44 20 7123 4588 (available 24/7). You can also report incidents through the secure messaging system on our digital platform or email fraud@sterlingcustody.co.uk.

What is your disaster recovery capability?

We maintain fully redundant data centers with real-time replication, achieving 99.97% uptime. Our disaster recovery plan ensures 4-hour RTO and 15-minute RPO, with quarterly testing and annual third-party audits.